1. Return Eligibility

We accept eligible returns for qualifying products when:

• The item received is incorrect.
• The item arrives damaged due to shipping or handling.
• The product has a manufacturing defect.
• The order contains a confirmed fulfillment error.

To request a return, customers must contact us promptly after receiving their order and provide:

• Order number
• Customer name and contact information
• Description of the issue
• Photographs or other supporting evidence where applicable

Returns must be approved by PokeCardora before products are shipped back.

2. Collectible Card Product Restrictions

Trading cards and collectible products require special handling due to their condition-sensitive nature.

Returns or refunds may be restricted for products that have been:

• Opened
• Unsealed
• Used
• Altered
• Damaged after delivery
• Removed from protective packaging
• Purchased as clearance or final-sale merchandise

For collectible cards, customers should carefully review product descriptions, photographs, condition information, and available details before completing a purchase.

3. Sealed Trading Card Products

Sealed trading card products, including booster packs, booster boxes, bundles, and other sealed collectibles, contain randomized contents determined by the manufacturer.

PokeCardora does not guarantee that a sealed product will contain:

• A specific card
• A specific rarity
• A specific character
• A specific artwork
• Any particular monetary value

Opening a sealed product does not qualify as a reason for return or refund if the contents do not meet customer expectations.

Once sealed collectible products have been opened, return and refund eligibility may be limited or unavailable except where required by applicable law.

4. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the packaging and product condition
• A description of the issue

We will review the information provided and determine the appropriate resolution, which may include:

• Replacement of the affected item (subject to availability)
• Store credit
• Refund to the original payment method
• Other appropriate resolution

5. Card Condition and Grading Disputes

Descriptions of collectible card condition are based on our reasonable assessment unless a card has been professionally graded by a recognized third-party grading company.

Minor differences in opinion regarding card condition may occur between collectors.

A customer’s disagreement with a condition assessment alone does not automatically qualify for a return or refund.

Customers should carefully review all available card photographs, descriptions, and condition information before purchasing.

6. Refund Process

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on:

• Payment provider
• Bank processing times
• Credit card issuer policies
• Other financial institution procedures

PokeCardora is not responsible for delays caused by third-party payment providers.

7. Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was sent.
• The product arrived damaged.
• The return is required due to an error caused by PokeCardora.

Returned products must be packaged securely to prevent damage during transit.

PokeCardora may refuse returns that arrive damaged due to insufficient packaging or improper handling after delivery.

8. Order Cancellations

Order cancellation requests must be submitted as soon as possible after purchase.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an order cannot be canceled, customers may need to follow the applicable return process, subject to the restrictions in this policy.

9. Final Sale and Clearance Items

Certain products may be marked as final sale, clearance, promotional, or otherwise non-returnable.

Any applicable restrictions will be displayed at the time of purchase.

10. Fraud Prevention and Abuse

PokeCardora reserves the right to refuse returns, refunds, or exchanges where we reasonably believe there is:

• Fraudulent activity
• Abuse of our return process
• Unauthorized payment activity
• False claims
• Repeated misuse of customer policies

We may request additional information to verify claims before approving a return or refund.

11. Contact Us

If you have questions about returns, refunds, or an order issue, please contact us:

PokeCardora
New Jersey, USA

Email: sales@pokecardora.com

Phone: +1 (234) 567-8910

Website: pokecardora.com